Return Policy

 

 

If there is a problem with your order, please email us at info@cbdexpressus.comand we will address the issue and resolve it as best we can.
 
Need to return a product?
 
7-Day Return/Exchange Policy
Please note that returns for exchanges and returns for refunds are subject to different policies. The differences are outlined below.
Return Policy
Purchase with confidence! We offer a simple 7-Day Return Policy if there’s a problem with a product in your order. Returns are subject to the following policies:
  • Returns / Exchanges must be initiated, and products shipped within 7 days of when you receive your order.
  • We only accept returns for unused items in original condition if they are defective. Unfortunately, if your item has been used, we cannot accept it as a return.
  • Items must be returned with all original packaging and included accessories
  • We reserve the right to refuse a refund or exchange if it does not meet with our returns policy.
 
Exchange Policy
 
If there’s a problem with your order, such as a product being defective or the wrong product being sent to you, you can easily exchange it. Exchanges are subject to our 7-Day Return policy and are accepted in the following circumstances:
  • The product is defective and does not function correctly.
  • The product was damaged when you received it.
  • The wrong product was sent to you.
  • You changed your mind or are not 100% happy with your order.
  • If you are exchanging an item for any of these reasons, it must be returned exactly as received. You will be responsible for all shipping costs however you will not be charged a restocking fee. If the product is received damaged as a result of improper packaging, then you will be charged in full.  We recommend that you use a trackable shipping method for your return as we cannot be responsible for items lost in transit.
 
Refund Policy
 
Products returned for a refund must meet the criteria of our 7-Day Return Policy, and are also subject to the following policies:
  • We will usually refund you using the same method you used to pay for your order. You may be contacted for further information for some payment methods.
  • The original shipping cost will be deducted from your refund amount.
  • You will be responsible for all shipping fees incurred to deliver and return the item. We recommend that you use a trackable shipping method for your return as we cannot be responsible for items lost in transit.
  • Items returned for a refund are subject to a restocking fee of up to 20%.
  • Refunds will be processed within seven business days from the day we receive the return, provided your request meets with the terms of our return policy.
  • If you’re returning a product because it is defective or the wrong item, please consider exchanging it instead. We are happy to replace your product and strive to ensure you receive exactly what you ordered. If you have any questions, do not hesitate to contact our support team at info@cbdexpressus.com.
Was your item damaged when you received it?
Important:Each item is quality-checked and carefully packaged before it leaves our warehouse. Please fully inspect your item before use for any damage in transit, as we are not able to replace or provide a refund for used items.
In the unlikely event the item you ordered is received damaged, please email us photos of the damage, your invoice and the packaging, immediately so we can file a claim internally with the shipper.
  • After we have received the photos, we will arrange for a replacement item to be shipped to you.
  • Please note, that you may be required to send the item back using a return slip provided and paid for by us.